1. Who we are

Flow Radio is an Australian streaming radio service delivering music, programming, competitions and community content via online streaming platforms.

We respect your privacy and handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What personal information we collect

We may collect personal information when you:

• Submit a contact form
• Send feedback
• Request a song
• Enter a competition or promotion
• Subscribe to updates
• Contact us via email or social media

Information collected may include:

• Name
• Email address
• Phone number
• Suburb / location
• Date of birth (for competitions where required)
• Any message content you provide

We only collect information reasonably necessary to operate our service.

3. Streaming & technical data

When you listen to Flow Radio, we or our streaming technology providers may collect technical information such as:

• IP address
• Device type
• Operating system
• Browser type
• Listening duration
• General geographic location (city-level)

This information is generally aggregated and used for:

• Audience measurement
• Improving stream performance
• Programming insights
• Advertising reporting

We do not use listening data to personally identify you.

4. How we use your information

We use personal information to:

• Respond to enquiries and feedback
• Acknowledge and consider song requests
• Administer competitions and promotions
• Contact prize winners
• Deliver newsletters (if you opt in)
• Improve our programming and digital services

We do not sell or rent your personal information.

5. Competitions & promotions

If you enter a Flow Radio competition:

• We may collect additional information necessary to verify eligibility
• Winners may be announced on air, online or via social media
• We may publish your first name and suburb
• We may be required to provide winner details to regulatory authorities

Prize fulfilment may require sharing details with sponsors or prize providers solely for delivery purposes.

6. Advertising & sponsors

Flow Radio may broadcast sponsored content or advertising.

We may share aggregated, non-identifiable audience data with advertisers for reporting purposes.

If you interact directly with a sponsor (e.g. entering a sponsor-run promotion), that sponsor's privacy policy will apply to the information you provide to them.

7. Cookies & website analytics

Our website may use cookies and analytics tools to:

• Monitor website traffic
• Understand listener engagement
• Improve functionality

You may disable cookies via your browser settings, although some features may not function correctly.

8. Disclosure to third parties

We may disclose personal information to:

• Website hosting providers
• Streaming technology providers
• Email marketing platforms
• IT service providers
• Competition prize partners
• Legal or regulatory authorities where required

We take reasonable steps to ensure third parties handle information securely.

Some service providers may store data overseas.

9. Data security

We take reasonable steps to protect personal information from:

• Misuse
• Loss
• Unauthorised access
• Modification
• Disclosure

However, no internet transmission is completely secure.

10. General

When connecting to our radio stream, your IP address will be sent to our radio service provider in order for us to track listening trends and provide licensing bodies with royalty reports. Once our service provider receives your IP it is immediately anonymised, deleted and becomes untraceable. This data is never sold on or passed to other companies.

iOS app

The flow radio iOS app does not collect any user data when installed or launched on your device.

Android app

The flow radio Android app does not collect any user data during use. In order to provide audio control during Phone app use, the app will monitor the 'state' of the Phone app (idle, in call, call ended) if applicable on your device. At no point will the app be able to listen in or derive phone numbers or data. The Android app also requires access to local storage – this is to store its configuration for faster launch times.

11. Access & correction

You may request access to or correction of your personal information by contacting us.

12. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact us

Flow Radio
Email: flowradioadmin@icloud.com
Website: flowradio.au

© flow radio 2026